How to Retrieve a Deposit with Wrong/Missing Tag/Memo?

[Estimated Reading Time: 3 minutes]

This article explains how to recover cryptocurrency deposits made to Bitget with an incorrect or missing tag/memo. Tags and memos are essential for certain cryptocurrencies (e.g., XRP, EOS, XLM) to ensure your deposit is credited to the correct account. Follow the steps below to complete the recovery process.

What Is a Tag or Memo?

A tag or memo is a unique identifier required for some cryptocurrencies to help distinguish your deposit from others. These identifiers ensure your funds are credited to the correct account. Without the correct tag or memo, your deposit may remain uncredited and require manual recovery.

Examples of Cryptocurrencies Requiring Tags or Memos:

• XRP: Requires a destination tag.

• EOS: Requires a memo.

• XLM: Requires a memo.

How to Retrieve Your Deposit?

Step 1: Access to Ticket Submission Form

1. Click Submit a Request to open the ticket submission form.

Step 2: Fill Out the Form

1. Category: Select Deposit.

2. Inquiry Type: Choose On-chain Deposit.

3. Specific Issue: Select I have an inquiry regarding my XRP/EOS/XLM Deposit.

4. UID: Enter your Bitget UID.

5. Email Address: Provide a valid email address.

6. Subject: Briefly describe the issue (e.g., "Missing Tag/Memo for XRP Deposit").

7. Description: Describe your issue clearly, including key details about the transaction.

8. Attachments: If possible, upload screenshots related to your transaction for faster processing.

Step 3: Submit Your Request

1. Double-check all details to ensure accuracy and completeness.

2. Click Submit to complete your request.

Step 4: Await Updates

• Recovery Process: The typical timeline for recovery is 10 business days, but complex cases may take longer.

Important Notes

• Recovery Fee: A handling fee may apply for deposit recovery, depending on the complexity of the issue.

• No Guarantee: While Bitget will make every effort to recover your deposit, success depends on transaction details and blockchain factors.

• Prevention Tips: Double-check the tag/memo and deposit address before making transactions to avoid similar issues in the future.

FAQs

1. What happens if I forget to add a tag/memo?

If a required tag/memo is missing, your deposit will not be automatically credited. You must submit a request for manual recovery.

2. Can Bitget recover all deposits with incorrect tags/memos?

Recovery is assessed case by case. While most deposits can be retrieved, it depends on the transaction details and blockchain status.

3. How long does the recovery process take?

It usually takes 10 business days. Complex cases may require more time.

4. What happens if I enter incorrect information in the recovery form?

Incorrect or incomplete details may delay the recovery process. Always double-check the information before submitting the form.